Bathroom And Toilet - Basin And Taps

Bathroom and toilet - Basin and taps

When the need for a repair arises during your subscription related to your basin or taps, we will first investigate the problem with you remotely using phone/video. Where the problem cannot be resolved remotely, we will send out one of our Home Technicians usually within five days or, if it's an emergency, within six hours (if there is risk to health or property).


The type of repairs included in your plan include dealing with:

Services included

  • Broken taps
  • Leaking taps
  • Damaged basin brackets
  • Damaged basin pedestal
  • Leaking pipes
  • Damaged or blocked plug holes
  • Damaged plug pop-up
  • Damaged plug with chain
  • Damaged bowl
  • No hot water
  • Damaged sealant

Main exclusions and additional charges

  • Cost of parts and materials and disposal of waste
  • Repair that will take longer than six continuous hours
  • Ordinary wear and tear
  • Other matters excluded under Our terms and conditions

Request a repair

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0800 862 0250