Bathroom And Toilet - Toilet And Bidet

Bathroom and toilet - Toilet and bidet

When the need for a repair arises during your subscription related to your toilet or bidet, we will first investigate the problem with you remotely using phone/video. Where the problem cannot be resolved remotely, we will send out one of our Home Technicians usually within five days or, if it's an emergency, within six hours (if there is risk to health or property).


The type of repairs included in your plan include dealing with:

Services included

  • Defective flushing mechanism
  • Defective cistern
  • Damaged handle or chain
  • Defective macerator
  • Damaged or leaking pipes
  • Damaged toilet roll holder
  • Broken or loose toilet seat
  • Damaged or loose toilet
  • Damaged or loose bidet
  • Damaged bidet taps
  • Broken or defective bidet plug hole
  • Toilet or bidet leaking

Main exclusions and additional charges

  • Cost of parts and materials and disposal of waste
  • Repair that will take longer than six continuous hours
  • Ordinary wear and tear
  • Other matters excluded under Our terms and conditions

Request a repair

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0800 862 0250